The job market for consumer services is always changing. According to the U.S. Bureau of Labor Statistics (BLS), there were over 2.9 million jobs in consumer services in 2021. Jobs in this sector includes Retail, Customer Service, and other positions.
Overview of the Consumer Services Job Market
The consumer services sector includes industries that provide products and services directly related to consumers’ daily lives. This includes services such as retail, travel and tourism, healthcare, financial services, and telecommunications. The consumer services sector is the second-largest job market in the world. It accounts for approximately one-third of all job opportunities in the United States.
The consumer services industry is broad and offers various job opportunities for workers of all skill levels. These include jobs such as retail managers, financial advisors, travel agents, and telemarketers. One of the reasons that the consumer services industry is so large is that nearly everyone participates in these services, either as a consumer or a provider of these services.
What Jobs are Available in Consumer services?
The consumer service industry has the third highest number of jobs available at a rate of 18.9%. This includes various positions, from customer service representatives to retail sales workers. Customer Service Representatives and Retail Sales Workers make up a total of over 6.9 million jobs. These positions involve interacting with customers and providing them with information about products or services. Interestingly, Customer Service Representatives and Retail Sales Workers are the two most common jobs in the sector.
Retail Sales Workers
Available jobs: 4,000,000
Annual Average Salary: $29,180
Retail sales workers are responsible for helping customers find products and processing their payments. Most employers will require no formal education for this role. There are over 4 million retail sales workers in the job market as of 2021. The growth rate for this job will have little to no change for the next ten years.
Customer Service Representatives
Available jobs: 2,900,000
Annual Average Salary: $36,920
Customer service representatives support customers, resolving complaints, providing helpful information, and ensuring customers have a positive experience. To become a Customer Service Rep, you’ll need a minimum of high school diploma or equivalent. According to BLS, there are close to 2.9 million Customer Service Representatives jobs as of 2021. The job outlook is negative at -4% over the next ten years, from 2021 to 2031.
Available jobs: 1,500,000
Annual Average Salary: $62,890
Sales representatives are responsible for various roles, from researching potential customers and identifying sales opportunities to managing accounts and closing deals. A bachelor’s degree in business or a related field is often preferred, although a high school diploma is accepted. Over 1.5 million sales representatives were in the workforce in 2021. The job outlook is positive with a growth rate of 4% over the next ten years.
Available jobs: 1,000,000
Annual Average Salary: $29,950
Receptionists, as the first point of contact for a company or organization, are responsible for greeting customers and giving them a positive impression of the company. Most receptionists have a high school diploma or equivalent. Over 1 million receptionists were working in various industries in 2021. The job outlook for this position will have little to no change for the next ten years.
Computer Support Specialists
Available jobs: 800,000
Annual Average Salary: $57,910
A Computer support specialist is a highly skilled professional who provides maintenance and technical support to customers. Employers typically require a college degree in a related field, as well as experience with technical support. There are over 800 thousand computer support specialists employed as of 2021. The job’s growth rate projection is about 6% over the next ten years.
Available jobs: 400,000
Annual Average Salary: $133,380
Marketing managers are responsible for developing marketing strategies, executing campaigns, and analyzing data to acquire customers. To pursue a career as a marketing manager, you require a bachelor’s degree in marketing, business, or a related field. There are close to 400,000 marketing managers working fin various industries as of 2021. The job outlook for this role is faster than average, with a growth rate projection of 10% from 2021 to 2031.
Available jobs: 400,000
Annual Average Salary: $36,310
Bank Tellers process transactions and handle money. They need to demonstrate financial skills, knowledge of banking regulations, and excellent customer service. The minimum education requirement for this role is a high school diploma or equivalent. There are close to 400,000 bank teller jobs as of 2021. The job outlook for bank tellers is negative, with growth rates to decline over the next ten years.
Available jobs: 128,000
Annual Average Salary: $49,470
Event planners coordinate and organize events, including meetings, conferences, and special events. The minimum education requirement for the event coordinator role is a bachelor’s degree. Over 128,000 event planners were employed in 2021. The job outlook for this role is about 18% over the next ten years.
Hosts and Hostesses
Available jobs: 300,000
Annual Average Salary: $26,000
Hosts and Hostesses are responsible for greeting customers and seating them promptly, answering questions, and helping to create a positive and welcoming atmosphere. The minimum education requirement is a high school diploma or equivalent and demonstrating customer service experience. According to BLS, over 300,000 hosts and hostesses were employed as of 2021. The job prospect hosts and hostesses jobs will grow at 1.7% from 2021 through 2031.
Available jobs: 46,000
Annual Average Salary: $34,000
Travel Agents help people plan their trips, book vacations, and find the best deals. This role requires excellent customer service skills, a background in hospitality or tourism, and a strong cultural awareness. To become a travel agent, you must have a high school diploma or equivalent. There are over 46,000 travel agents in the workforce as of 2021. The job outlook for this position is 20% from 2021 to 2031.
Other jobs in consumer services include:
- Lab Assistant
- Flight Attendant
- Social Media Manager
- Help Desk Clerk
- Brand Ambassador
- Food Service Worker
- Hotel Clerk
Factors Affecting the Availability of Jobs in Consumer Services
Economic factors can affect the availability of jobs in consumer services in various ways. In times of economic growth, workers may experience a significant increase in job opportunities, particularly in consumer services. Alternatively, economic downturns may negatively impact the availability of jobs in consumer services, particularly in industries hit hard by the recession.
Economic factors such as the rate of inflation, the unemployment rate, and the amount of currency in circulation can significantly impact the availability of jobs in consumer services. For example, if the rate of inflation is high, the cost of living will increase. As a result, fewer consumers are able to purchase goods and services. This could lead to a decrease in the demand for certain types of jobs in consumer services, such as retail.
Growing use of technology
The growing use of technology has positive and negative impacts on the availability of jobs in consumer services. Technology has improved productivity and the quality of work. However, it has also led to a decrease in the number of people employed in certain industries.
For example, using self-checkout lanes at grocery stores has decreased the number of cashiers needed to operate these areas. The introduction of automated systems in the telemarketing industry, such as predictive dialing has reduced the need for live telemarketers.
At the same time, technological advances have created new types of jobs in the consumer services industry. Computer programmers, software developers, and engineers are all needed to maintain and operate the technology that enables businesses to serve consumers better.
Rise of automation
Automation is a rising issue in the job market. It can greatly affect the availability of jobs in consumer services. Companies in the consumer services industry have adopted automation and new technologies to increase their productivity and decrease the costs of providing products and services.
This has led to fewer jobs in the industry as companies look to replace human workers with machines. Some workers have been resistant to automation, but others have welcomed the opportunity to use technological advances to improve their productivity and streamline their work.
The rise of automation also has the potential to increase the availability of jobs in the consumer services industry. As more companies adopt automation and technology to assist their consumers, the demand for technicians, engineers, and other professionals to maintain and operate these systems will grow significantly.
The rise of the gig economy has significantly impacted the availability of jobs in consumer services. The gig economy refers to the growing number of people finding work through online platforms connecting employers and independent contractors.
Industries such as transportation, tourism, and IT have been affected by the rise of the gig economy. Workers in these fields increasingly find work as independent contractors rather than employees. As a result, fewer people are finding jobs in these industries as employees, which has decreased the availability of corporate employment in consumer services.
On the other hand, the rise of the gig economy has made it easier for individuals to find work in consumer services, as independent contractors can work autonomously and choose their own hours. This has increased the availability of jobs in consumer services for people who prefer to work as independent contractors.
Changing consumer trends
Consumer trends can change drastically over time, significantly affecting the availability of jobs in consumer services. Consumer behaviors can change due to various societal and cultural factors, such as the economy, advances in technology, and the availability of new products.
For example, if a new technological innovation makes a certain product obsolete, the demand for that product will drop. Thus, resulting in fewer jobs being available.
Consumer trends can also increase the availability of jobs in consumer services. For example, if a new technology makes a product more accessible to consumers, the demand for that product will increase. Thus, increasing the number of jobs in consumer services.
Job market trends in consumer services
In addition to the factors above, job market trends specific to consumer services can also affect the availability of jobs in this industry.
The following are some of the trends influencing the availability of jobs in consumer services.
- The growth of e-commerce and online shopping has led to an increase in demand for retail managers. Consumers are increasingly purchasing goods online, which has created a need for managers to oversee online sales.
- The aging population has led to an increase in demand for healthcare and healthcare services. As the population ages, more people are seeking healthcare services, which has increased the demand for healthcare workers.
- The demand for travel services has increased as more people travel for business or pleasure. More people are also traveling outside their countries, which has increased the demand for travel agents.
Labor laws and regulations
Labor laws and regulations can affect the availability of jobs in consumer services. For example, minimum wage laws can affect the number of people who can find work in specific industries.
Industries with strict regulations, such as healthcare and financial services, sometimes have difficulty finding workers. This is because these jobs require people to have certain qualifications and meet specific standards. As a result, this could lead to a decrease in the availability of jobs in consumer services.
How to Get a Job in Consumer Services
Earn a minimum high school diploma or equivalent
Before looking for a job in consumer services, ensure you have the required education. Most consumer services jobs require a minimum of a high school diploma or GED.
Earning a degree will give you an advantage over other candidates in the hiring process. It shows that you are committed to furthering your education and have the potential to move up in the field.
Look for open consumer services positions that fit you
Take some time to research the industry and the various roles available. The best way to do this is to visit job boards and company websites to find open positions in your area. You can also talk to friends and family who work in the field to get an inside look at the various roles in consumer services.
This will help you learn more about the available roles. You can then use this knowledge when creating your resume and applying for jobs.
Look for positions that fit your skills and abilities to increase your chances of success in the hiring process. Consider positions that are open for part-time or full-time work, as well as those that are entry-level or more senior roles.
Create your resume and apply for roles
Once you have found the positions and companies you want to apply for, you can create your resume. It is best to have both a standard and tailored resume for each company you apply for. This will allow you to highlight the skills and experience that make you a strong candidate for the position.
You will want to include a cover letter with all your applications. This letter is your chance to sell yourself to the hiring manager. You want to show them that you are the right candidate for the job and that you would be a valuable addition to the team.
Prepare for job interviews
If you make it to the interview stage, you are already one step closer to getting the job. However, this is also where many candidates drop out of the hiring process. You want to ensure that you prepare for the interview and present yourself as the right candidate for the job.
You can do a few things to prepare yourself for the interview. First, you will want to research the company you are interviewing with. Secondly, practice your interview skills with a friend or family member. Having someone ask you interview-style questions will help you prepare for the real thing.
Research your potential employer before the interview
Before you head to the interview, you should also research the hiring manager and the company itself. You can do this by looking at the company website, reading reviews, and researching the hiring manager online.
This allows you to have some basic knowledge about the company before the interview. You want to ask intelligent questions and show interest in the company.
Follow up after the interview
Once your interview is over, it is important to follow up with the hiring manager. You want to ensure they have everything they need to decide. You can do this by sending a thank you email or handwritten note.
This will help you stand out among the other candidates and show that you are a confident professional. You can also use this opportunity to ask the hiring manager when they expect to make a decision.
Where Can I Find Consumer Services Jobs?
Job boards and career sites
Job boards and general career sites, such as Indeed and LinkedIn, are some of the most common ways to search for consumer services jobs. These sites often include both full-time and part-time job listings, as well as remote work options. You can also use these sites to upload your resume and save it for future job searches.
Indeed is a great place to start your job search, as it aggregates job listings from thousands of different sites.
Glassdoor allows you to read reviews, job listings, and ratings for different employers. It can be a great way to build a shortlist of potential employers and learn more about each.
LinkedIn is one of the best places to start your job search, as it allows you to show off your skills and experiences to potential employers. You can also join relevant groups and connect with people in your network to find out about available jobs in your area.
Many social media platforms, such as Twitter, and Facebook, allow you to search for jobs within your network. You can also join relevant groups and subscribe to notifications for new job postings.
Local newspapers and magazines
Local newspapers and magazines often include job listings for various industries, including the consumer services industry.
Joining professional organizations can be a great way to learn more about your industry and meet people in your field. You can also use these organizations to find out more about available jobs in your area.
Connecting with people you know (friends, family, mentors, colleagues, etc.) can be a great way to learn about available jobs in your area. You can also reach out to people in the industry who you’ve worked with in the past.
Professional networking can be a great way to find available jobs and position yourself as the best candidate. You can attend networking events, such as industry conferences and workshops, to meet new people and learn more about your area’s companies. You can also set up informational interviews with people in your network to get insider knowledge on employers in your industry and networking events in your area.
Job fairs are a great way to meet employers and find out about available jobs in your area. They can also be a great way to meet people in your industry and make valuable connections.
Companies with highest number of available jobs in consumer services
Five leading companies in consumer services with the highest number of available jobs.
Some Related Jobs to Consumer Services
- Lab assistants
- Bill and account collectors
- Police, fire, and ambulance dispatchers
- Training and development specialists
- Probation specialists
Conclusion: How many Jobs are Available in Consumer Services?
Consumer services is an ever-growing industry that offers a variety of jobs. From customer service representatives to sales and marketing professionals, there are a variety of positions available in the consumer services industry. The number of jobs available in this field is constantly increasing as companies look for new ways to better their customer service and build relationships with their customers.